Email: info@setoglass.com 
Call Us: 0086-15192658231
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SERVICE

At SETO we committed to superior customer service. These following customer support pages are designed to help and support you, our customer, using and buying our safe glass products. If you can't find the information you are looking for please contact us via email and we will get back with you as soon as possible.
 

Samples

We offer samples for our customers who would like to test our product quality before committing to any purchase.
1. For products that other suppliers have already produced, you can send us a sample, and we will make counter-samples based on it.
2. For products only with design information, please send 3D  drawings, we will make mold samples as per your design.
3. For the famous brands requiring samples, please inform the product model number.
 

Cargo tracking

Either using ocean shipment or using air freight, We will deliver the ordered goods to you with quick carrier. Our customer service will track the goods until the goods have arrived at your hands.
 
SETO is responsible for the quality for every batch always, whatever the price is.  No risk to cooperate with SETO.

OEM/ODM Service

1. In order to meet the real demand of market and provide the suitable solution, we provide OEM/ODM service for stable and long term business cooperation with foreign automobile glass customers and traders, our customers will earn the competitive advantages with the effective reduction and time-to-market.
2. With OEM/ODM services, we are your supplier to offer cost effective manufacturing, on-time deliveries, and the best quality standards in the automobile glass industry. We sincerely hope to make the cooperation with any company, enterprise and individual with OEM/ODM service.
 

How to resolve when products are found to be faulty?

All our products had past the inspection before packing in the factory. Every batch of products had corresponding production numbers. Once there will be a complain, we could response and check it immediately. Definitely speaking, once complain comes out, we handle like this:
1. Describing the detials, and provide proofs, like pictures, test report etc;
2. If quality problem, please send back sample to us, then we will compare with our counter samples recorded from our production dept.
3. After confirmation the quality the same or not, then advice you reasons.
 

Offer complain solutions:

1. Supplement extra quantity goods in free by sea shipment or in next order;
2. Discount in next order.
 

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CONTACT US

Address: Economic Development Zone,Weifang, Shandong, China, 261100
Call Us:  0086-15192658231
WhatsApp / WeChat:0086-15192658231
E-mail: info@setoglass.com
 
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